Sites decay. Plugins update, certificates expire, a form stops delivering and nobody notices for six weeks because nobody was watching.
What is included
Updates and patching
Core, plugins and dependencies updated on a schedule, on staging first, so an update never takes the live site down.
Backups that are tested
Daily off-site backups, and a restore actually performed periodically. An untested backup is a hope, not a plan.
Uptime and form monitoring
Alerts if the site goes down or the contact form stops delivering. The second one is the failure nobody catches.
Security
Hardening, certificate renewal and a documented response if something does get through.
Small changes included
A monthly allowance for content edits and tweaks, so a price change does not need a quote.
A named person
You email a person who knows your site, not a ticket queue that asks for your domain every time.
Questions we get asked
Do we need this if the site is simple?
Even a static site needs certificate renewal, uptime monitoring and form checks. A CMS site needs more, because plugins are a moving target.
Can you maintain a site you did not build?
Usually. We audit it first and tell you honestly whether it is maintainable or whether maintenance is money on a rebuild that is coming anyway.
What is the response time?
Same business day for anything affecting the live site, and immediately for an outage. Written into the agreement.
Is there a contract?
Month to month. If we are not worth the fee you should be able to stop.
The other services
Send us the brief, get the spec back
Tell us what the site has to do and what you have now. You get back a scope, a build spec with the numbers written in, and a fixed price.